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Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests

Update: Release of this feature has been updated. We are announcing the ability to enable AI-assisted time-off and swap requests in Dynamics 3...

2 months ago

We are announcing the ability to orchestrate conversation distribution with AI-powered playbooks in Dynamics 365 Contact Center. This feature ...

18 days ago

Hi, Readers.Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. More details: General availability: Dynamics 365 Bus...

1 year ago

We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature...

10 months ago

Microsoft Outlook is introducing an update that will automatically hide duplicate contacts that are exact or proper subsets of other contacts,...

2 years ago

We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...

2 months ago

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...

2 months ago

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service...

1 year ago

One of the most important things when it comes to Realtime Marketing in Customer Insights – Journeys is knowing that Contact Point Conse...

1 year ago

We are announcing the “Pause or resume recording and or transcription via an API – Voice SDK extensibility” feature for Dynamics 365 Con...

1 year ago

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