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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Enable selective hold with music and exit prompts

We are announcing the ability to enable selective hold with music and exit prompts in Dynamics 365 Contact Center. This feature will reach gen...

9 months ago

We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach g...

10 months ago

We are announcing the ability to enable Intent group and Agent group metrics for real-time analytics in Dynamics 365 Contact Center. This feat...

9 months ago

We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing i...

10 months ago

We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature...

17 days ago

We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This featur...

10 months ago

We are announcing the ability to securely consult and transfer calls to non-Microsoft systems for PSTN numbers, and IVR in Dynamics 365 Contac...

2 months ago

If you’re evaluating a Dynamics 365 Sales partner or Dynamics 365 Contact Center partner, the decision isn’t just about features, timelines, o...

3 months ago

We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will e...

1 year ago

Organizations must think about when, how, by whom, and on what data AI systems are evaluated. This blog explores the key facets of AI evaluati...

6 months ago

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