All Articles Videos Podcasts

Dynamics 365 Contact Center Articles

Dynamics 365 Contact Center

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Microsoft Dynamics 365 Contact Center is the newest tool in helping businesses improve their customer service. As a Copilot-first contact cent...

2 years ago

Recently I noticed that a couple of my customers hadn’t set the options on their chat widgets to only show on certain domains. I would like to...

1 year ago

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

2 years ago

Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we can define personal numbers that can be used for inco...

2 years ago

To enable the feature, log in to Power Platform Admin Center https://admin.powerplatform.microsoft.com/environments Environment >> Set...

2 years ago

The Microsoft Digital Contact Center Platform has been introduced as an open, extensible, and collaborative solution to contact centers. This ...

4 years ago

We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs in Dynamics 365 Contact Center. This feature will reac...

3 months ago

Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing Dynamics 365 Contact Center c...

1 month ago

As a support agent, I engage with customers and address their concerns. In an earlier instance, I was handling a case for an organization name...

1 year ago

We are announcing the ability for users to use your Infobip SMS account directly in Contact Center to streamline how you connect with customer...

4 months ago