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Dynamics 365 Contact Center

Dynamics 365 Contact Center – Use intent to select representatives to transfer conversations

We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in...

10 months ago

Microsoft Teams now allows IT admins to sync a specific set of contacts from Teams admin center to Teams devices as speed dial contacts. This ...

1 year ago

We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will r...

10 months ago

We are announcing the ability to delight your customers with the enhanced chat widget in Dynamics 365 Contact Center. This feature will reach ...

2 months ago

We are announcing the ability to debug issues in automatic assignment with enhanced logs in Dynamics 365 Contact Center. This feature will rea...

7 months ago

We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous o...

10 months ago

We are announcing the ability to assign customers to a previously engaged expert in Dynamics 365 Contact Center. This feature will reach publi...

2 months ago

We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact ...

2 months ago

We are announcing the ability to use messaging APIs to manage customer chat conversations in Dynamics 365 Contact Center. This feature will re...

11 months ago

To enable this feature navigate to Power Platform Admin Center > Environment > Features > Enable smart paste (preview) With the sm...

1 year ago

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