Dynamics 365 Contact Center

“We couldn’t find your bot” when posting to a Copilot Studio agent from a cloud flow

As part of a POC to post a message to a Copilot Studio agent hosted in Microsoft Teams from a Power Automate cloud flow, I hit this error on t...

Microsoft Copilot (Microsoft 365): Microsoft 365 admin center – Usage reports – Copilot Chat for GCC, GCC High and DoD

We will be introducing a new Usage report covering Copilot Chat. This report will include total active users, Copilot Chat usage with a breako...

Outlook: Notification when not responding to most recent message of email thread

When replying to an email conversation and the message being replied to is not the latest in the conversation, Outlook for Windows and web wil...

Retrieve All One-to-Many Relationships and Cascade Delete Behavior for a Dataverse Table Using C#

While working on a Dynamics 365 Field Service cleanup, we needed to delete a large number of Work Order records. Before doing so, we wanted to...

Why Microsoft Dynamics 365 Is a Strong Foundation for Modern Business Applications

Organizations building modern business applications need more than software that solves today's challenges. They need a technology platform th...

Copilot Cowork and Dynamics 365 Customer Engagement: What It Means for Sales and Service Teams

Microsoft’s Copilot Cowork update matters because it moves AI closer to daily sales and service work inside Dynamics 365. Sellers, service man...

Agentic AI Examples: 6 Enterprise Use Cases That Deliver ROI

Most organizations have read plenty about what agentic AI can do. The question they’re really asking is narrower: what does it look like runni...

Need a different partition key in Azure Cosmos DB? Pick the right approach

Once you create a container, its partition key is fixed at creation, and you can’t change it in place. However, if your original key starts ca...

Your Dynamics 365 Isn’t Broken—It’s Just Too Complicated

Your Dynamics 365 Isn’t Broken—It’s Overbuilt One of the most common things we hear during Dynamics 365 health checks is, "The system works, b...

Copilot Studio Workflows | AI Document Approvals for SharePoint