Microsoft Dynamics 365 & Power Platform Articles

Article

Auto Critique and Model Council features in Researcher (Frontier program)

Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from mult...

M365 Admin 4 months ago 1

Article

We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – ...

M365 Admin 4 months ago 17

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We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents an...

M365 Admin 4 months ago 6

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We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

M365 Admin 4 months ago 7

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We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 4 months ago 5

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We are announcing the ability to move apps out of the default environment in Power Platform. This feature will reach general availability on A...

M365 Admin 4 months ago 9

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We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...

M365 Admin 4 months ago 4

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We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...

M365 Admin 4 months ago 2

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We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 4 months ago 4

Article

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

M365 Admin 4 months ago 4

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