Advanced Virtual Appointments in Teams Premium

If you're looking for an end-to-end solution that can help drive better customer experiences, look no further than Advanced Virtual Appointments in Teams Premium. This solution is designed to help you enhance business-to-customer engagements and improve operational efficiency. With the Virtual Appointments app in Microsoft Teams, you can get a comprehensive snapshot of an employee's schedule, along with a summary of appointment analytics and queue options.

You'll also have access to custom branding options, enabling you to create a unique waiting room experience for your external attendees. Furthermore, you can empower your employees to manage scheduled and on-demand virtual appointments all in one location with advanced capabilities to track wait times and a live status of meetings.

For administrators and supervisors, the solution offers comprehensive organizational analytics to view aggregated analytics across a department or the entire organization. You can focus on key metrics such as no-shows, wait times, and calendar-level analytics to improve customer satisfaction.

In terms of availability, the solution will begin rolling out in early December 2022 for preview and is expected to be available for standard release in early February 2023. Note that your organization will need to purchase a Teams Premium SKU to experience the advanced Virtual Appointment capabilities.

Sign up for updates to get more information about Teams Premium's public preview and general availability, and take advantage of the best-in-class virtual appointment solution.

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