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Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent 

When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. You can influence the schedule generated by the agent by crafting requirement views according to business objectives. For example, if you are trying to compensate for cancelled bookings, you may want to select requirements which have promise windows which are soon to expire. 

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