Delays in Email Tracking for Dynamics 365 App for Outlook

Following Microsoft’s deprecation of Exchange Web Services (EWS), users of the Dynamics 365 App for Outlook may notice a delay in the tracking of emails—particularly those containing attachments. As part of Microsoft’s deprecation of Exchange Web Services (EWS), the App for Outlook now relies on an asynchronous process via Server-Side Synchronisation to track emails with attachments. This includes not only ...