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Your Gallery Was Never a Grid: Hands-On with the Modern Data Grid Control
Last month I reviewed a canvas app that contained the single most common structure in all of canvas app development: a gallery pretending to b...
Stop Licensing Flows One at a Time: Flow Groups Are Here
A client put it to me better than any licensing guide ever has: why does a flow that runs eleven times a day need the same license as the one ...
The Inbox Is Not a Ticketing System: Email-to-Case with Automatic Record Creation
Every support team I have ever met has, at some point, run its entire operation out of a shared mailbox called something like support@company....
Stop Shipping Microsoft’s Colors: Modern Theming for Model-Driven Apps
Two weeks ago we built the Deal Desk app. It worked. And then came the feedback that always comes, usually from someone in marketing: "Great. ...
Gold Gets Two Hours: Entitlements in Dynamics 365 Customer Service
Last week we gave cases a countdown clock. This week, a client question that follows almost immediately: "Our gold customers bought twenty sup...
Your Certification Is Retiring. Your Skills Are Not.
A colleague forwarded me a screenshot of his Microsoft Learn transcript last week with a one-line message: "So was that a waste of time?"…
SLAs Your Agents Can Actually See
Every support team I have worked with has a service promise written down somewhere.…
Your Sales Team Does Not Need All of Sales Hub
A sales director I worked with a couple of years ago put it better than any adoption survey ever could: "We only use five of these screens. Wh...
Offline-First Canvas Apps Grow Up: Real-Time Dataverse Access Arrives
A field technician I shadowed on a project once put it perfectly: "The app works great in the parking lot and dies in the basement — and...
Governing Copilot Credits: Consumption Reporting, Allocations, and Hard Stops
Nobody I know has ever been surprised by a fuel bill — the pump shows you the meter running, and you stop when you have had enough…