How Logistics Companies Can Enhance Customer Experience with Live Chat and Dynamics 365 CRM!

A customer needs an urgent update on their shipment that’s halfway across the globe. They visit your website, type a query in the website chat window, and within seconds, they’re talking to a real support rep—not a bot. That rep already knows who the customer is, what shipment he referring to, and what the last… Read More »

The post How Logistics Companies Can Enhance Customer Experience with Live Chat and Dynamics 365 CRM! first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.