Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But here’s the truth I share with every Customer Service Director and Housing Leader: Go-Live is just the starting point. To ensure a lasting return on your investment, we must enter Phase 5: Continuous Improvement (The […]