#D365ForHousing

Article

How to Stop “Custom Code Fever”: Guiding Senior Colleagues from Bespoke Build to Power Platform

You’re mapping out a critical housing management or case triage workflow in Dynamics 365, and a senior operational colleague dr...

#D365ForHousing 11 days ago 10

Article

STAIRS Is Live: What the Ombudsman’s 2026 Report Means for Every Dynamics 365 Product Owner

The Housing Ombudsman’s July 2026 STAIRS (The Social Tenant Access to Information Requirements) consultation analysis report is officially out...

#D365ForHousing 19 days ago 15

Article

Digital Transformation in Housing Management: Why TSM Success Depends on Data, Technology and Change Leadership

The Two-Minute Read A sector-wide transformation is officially underway. According to Housemark’s Monthly Pulse report, a staggering 95% of so...

#D365ForHousing 2 months ago 12

Article

Escaping the Execution Gap: How Housing Transformation Leaders Can Turn TSMs into Reality

As a Head of Transformation in the UK social housing sector, you are likely caught in a high-stakes balancing act. The regulatory landscape ha...

#D365ForHousing 3 months ago 16

Article

Stop using AI like Google

How the CRIT Framework Transforms AI into a Strategic Partner for Housing Leaders In an era defined by tightening regulations, urgent decarbon...

#D365ForHousing 7 months ago 22

Article

Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But here’s the truth I sha...

#D365ForHousing 9 months ago 19

Article

The Ultimate Pre-Launch Checklist for CRM Systems

As a Housing Leader, you know the feeling: weeks of hard work planning your new system are nearly done. But the transition—that moment of Go-L...

#D365ForHousing 9 months ago 24

Article

How Housing Associations Can Become Frontier Firms with AI

How to turn “Doing More with Less” from a slogan into a strategy using Microsoft Copilot and Power Platform Customer Service Direc...

#D365ForHousing 9 months ago 19

Article

From Blueprint to Reality: Your Non-Techie Guide to Phase 3 (Building and Testing Your CRM)

As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are forced ...

#D365ForHousing 9 months ago 29

Article

Mastering Phase 2: Process Definition for CRM Success

Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny i...

#D365ForHousing 10 months ago 15