Stop using AI like Google
How the CRIT Framework Transforms AI into a Strategic Partner for Housing Leaders In an era defined by tightening regulations, urgent decarbon...
1 month ago
#D365ForHousing
Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving
You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But here’s the truth I sha...
2 months ago
The Ultimate Pre-Launch Checklist for CRM Systems
As a Housing Leader, you know the feeling: weeks of hard work planning your new system are nearly done. But the transition—that moment of Go-L...
2 months ago
How Housing Associations Can Become Frontier Firms with AI
How to turn “Doing More with Less” from a slogan into a strategy using Microsoft Copilot and Power Platform Customer Service Direc...
2 months ago
From Blueprint to Reality: Your Non-Techie Guide to Phase 3 (Building and Testing Your CRM)
As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are forced ...
3 months ago
Mastering Phase 2: Process Definition for CRM Success
Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny i...
3 months ago
Forget the Tech: Why a Great CRM Starts With You
As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your teams are often trapped, forc...
3 months ago
Your Guide to Successful CRM Implementation
From a blank page to go live, these phases are designed to help you every step of the way As a Customer Service Director, you recognise the en...
3 months ago
The Blueprint for Better Service: Systemise your process in 3 Simple Steps🚀
As a Customer Service Director, you know the pain: processes are stuck in spreadsheets, systems don’t talk to each other, and your team ...
3 months ago
Stop Being Slowed Down: How We Make Technology Simple, Affordable, and Useful for Your Teams
For years, housing associations have been trapped. You are forced to rely on rigid, legacy systems that are expensive and fail to evolve with ...
4 months ago
