#D365ForHousing

Article

Digital Transformation in Housing Management: Why TSM Success Depends on Data, Technology and Change Leadership

The Two-Minute Read A sector-wide transformation is officially underway. According to Housemark’s Monthly Pulse report, a staggering 95% of so...

#D365ForHousing 1 month ago 8

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Escaping the Execution Gap: How Housing Transformation Leaders Can Turn TSMs into Reality

As a Head of Transformation in the UK social housing sector, you are likely caught in a high-stakes balancing act. The regulatory landscape ha...

#D365ForHousing 3 months ago 14

Article

Stop using AI like Google

How the CRIT Framework Transforms AI into a Strategic Partner for Housing Leaders In an era defined by tightening regulations, urgent decarbon...

#D365ForHousing 7 months ago 20

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Sustaining Success: Phase 5, Making Your CRM the Gift that Keeps on Giving

You’ve done it. You’ve successfully navigated the daunting journey from a blank piece of paper to a smooth Go-Live. But here’s the truth I sha...

#D365ForHousing 8 months ago 16

Article

The Ultimate Pre-Launch Checklist for CRM Systems

As a Housing Leader, you know the feeling: weeks of hard work planning your new system are nearly done. But the transition—that moment of Go-L...

#D365ForHousing 8 months ago 19

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How Housing Associations Can Become Frontier Firms with AI

How to turn “Doing More with Less” from a slogan into a strategy using Microsoft Copilot and Power Platform Customer Service Direc...

#D365ForHousing 9 months ago 19

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From Blueprint to Reality: Your Non-Techie Guide to Phase 3 (Building and Testing Your CRM)

As a Customer Service Director, you recognise the immense pressure when systems fail. Housing associations are often trapped. They are forced ...

#D365ForHousing 9 months ago 26

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Mastering Phase 2: Process Definition for CRM Success

Housing Associations are currently navigating complex demands. Balancing elevated resident expectations with the intense regulatory scrutiny i...

#D365ForHousing 9 months ago 15

Article

Forget the Tech: Why a Great CRM Starts With You

As a customer service leader in the housing sector, you know the daily struggle better than anyone. You and your teams are often trapped, forc...

#D365ForHousing 9 months ago 18

Article

Your Guide to Successful CRM Implementation

From a blank page to go live, these phases are designed to help you every step of the way As a Customer Service Director, you recognise the en...

#D365ForHousing 9 months ago 16