Microsoft Teams | Track usage of your frontline teams and apps in the Teams Admin Center

With the latest update, admins can track usage of frontline teams and apps in the Teams Admin Center via a usage dashboard. The dashboard features a table with usage data for each frontline location on Microsoft Teams, Walkie Talkie, Shifts, and Tasks that can be filtered by location and date range. Admins can export this data to a CSV file. The rollout of this update will start in April 2024 with completion expected in May 2024. Admins must deploy frontline dynamic teams and map frontline attributes in the Teams Admin Center before making use of this new feature. The usage dashboard will help admins keep track of the last activity date, the total number of members, and the total number of active users on each frontline location. It will also enable admins to filter usage data based on teams and date range. Additionally, it will shed light on the progress made in completing tasks relevant to deploying frontline workforce, which includes mapping frontline attributes, deploying teams, setting up operational hierarchy, and deploying Shifts to your teams. The post provides more details on Frontline Usage Reporting and a brief overview of this upcoming update.

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