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Omnichannel for Customer Service – OTP

Omnichannel for Customer Service – OTP
I recently read a post by Joe Gill around setting up one-time passwords (OTP) using a Power Virtual Agent. It got me thinking about other scenarios when we might want to use OTP. In this post I will explore how we might enable an OTP process within Omnichannel for Customer Service.

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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
Microsoft Dynamics 365 | NEIL PARKHURST (MVP)

NEIL PARKHURST (MVP)

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