Upcoming Microsoft Dynamics 365 Omnichannel licence changes

From August 1st, 2025, four Dynamics 365 Omnichannel SKUs will be removed from sale, with future equivalent purchases made as part of Contact Center 365. What are the affected Dynamics 365 Omnichannel SKUs? Dynamics 365 Customer Service Chat Add-on Dynamics 365 Digital Messaging Add-on Dynamics 365 Customer Service Voice Add-on Dynamics 365 Customer Service Voice & Omnichannel Bundle Add-on What ...