Duplicate Detection for leads (Preview) – Dynamics 365 Sales

Dynamics 365 CE 2026 Release Wave 1 Launch Event Webinar

Western Computer recently hosted a launch event walking through Dynamics 365 CE 2026 Release Wave 1, focused on what's changing across Sales, ...

Dynamics 365 Sales – Personalize opportunity research in Sales Close Agent

We are announcing the ability to personalize opportunity research in Sales Close Agent in Dynamics 365 Sales. This feature will reach public p...

Dynamics 365 Sales – Get lead research and next best actions in Sales Home

We are announcing the ability to get lead research and next best actions in Sales Home in Dynamics 365 Sales. This feature will reach public p...

CRM in the flow of work | Dynamics 365 Sales

Exam AB-210: Dynamics 365 Sales AI Consultant Associate

Indeed the 3rd exam related post in just over a week – it’s a busy (new) certification release season at the moment! This time it&...

Microsoft Sales Agent in Outlook and Teams: What It Means for Dynamics 365 Sales Add-Ins

If you have worked with Microsoft Dynamics 365 Sales for any amount of time, you already know the story. Your sales team spends most of their ...

CRM in the flow of work | Dynamics 365 Sales

What Separates High-Performing Dynamics 365 Sales and Contact Centers

If you’re evaluating a Dynamics 365 Sales partner or Dynamics 365 Contact Center partner, the decision isn’t just about features, timelines, o...

Dynamics 365 Sales – Chat with your deal insights using ask-and-refine experience in Sales Close Agent (preview)

We are announcing the ability to chat with your deal insights using an ask-and-refine experience in Sales Close Agent in Dynamics 365 Sales. T...

Dynamics 365 Sales – Stay on track at every deal stage with delta-first guidance in Sales Close Agent (preview)

We are announcing the ability to stay on track at every deal stage with delta-first guidance in Sales Close Agent in Dynamics 365 Sales. This ...