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Integrating Teams with Dynamics 365 Omnichannel

Integrating Teams with Dynamics 365 Omnichannel
Source: https://neilparkhurst.com/2020/06/11/omnichannel-for-customer-service-teams-integration/ We can now use Microsoft Teams as a channel with Omnichannel for Customer Service. I can see many applications for this, not least for an internal help desk who needs to offer support to users across their organisation. The video below will explain how to configure the Teams channel. You can also use […]

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vaebhav9
vaebhav9

Dynamics 365 Professional

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