Integrating PVA with Omnichannel Live Agent -Part 4

Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot section. Click on “Add bot”. From the list of available bots, select the recently created bot If the bot is not published, it gives the warning as well to publish … Continue reading Integrating PVA with Omnichannel Live Agent -Part 4 →