Vrushali's Techno Blog

Features in latest release of Power Virtual Agent

Latest features in Power virtual agent in latest release

1 year ago

Dataverse Long Term Data Retention (Preview) – Part 3

Dataverse Long Term Data Retention (Preview)

1 year ago

Dataverse Long Term Data Retention (Preview) – Part 2

Dataverse Long Term Data Retention (Preview)

1 year ago

Dataverse Long Term Data Retention (Preview) – Overview

Capacity management is always challenge in customer service as the data generated in customer conversations is huge

1 year ago

Escalating to Teams from PVA

How to escalate to Teams from PVA

1 year ago

PVA Live agent Escalation- Power automate vs Omnichannel integration

Comparison between PVA Omnichannel integration vs Escalation to Teams using Power Automate

1 year ago

Integrating PVA with Omnichannel Live Agent -Part 4

Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...

1 year ago

Integrating PVA with Omnichannel Live Agent -Part 3

PVA implementation - data storage forecast

1 year ago

Integrating PVA with Omnichannel Live Agent Part-2

PVA implementation - data storage forecast

1 year ago

Integrating PVA with Omnichannel Live Agent: Part-1

PVA implementation - Live agent escalation

1 year ago