Roadmap: Dynamics 365 Wave 2 2022 Release (Sales, Marketing, Customer Service)
Published on:
Learn more
Related posts
Why Plugin Depth Matters in Dynamics CRM
Plugin development in Dynamics CRM is one of the most advanced and intricate components, requiring deep expertise in the platform's event pipe...
Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...
Dynamics 365 Customer Service – Information regarding the end of support for legacy Conversation Topics
Starting July 31, 2025, the legacy version of Case and Conversation Topics features in Dynamics 365 Customer Service and Dynamics 365 Contact ...
Email editor template changes in Dynamics 365 Customer Service
We are introducing an important update to streamline and modernize how email templates are created and edited. As of May 23, 2025, we are depr...
Debunking: Dynamics CRM Destination – How Text Lookup Works
When we want to push data to Dataverse/Dynamics CRM using SSIS – KingswaySoft, usually there are relationships (lookup) that we need to ...
Understanding Activity Party Types in Dynamics 365 CE
Dynamics 365 Customer Engagement features 11 unique activity party types, identified by specific integer values in the ActivityParty.Participa...
Debunking: KingswaySoft Dynamics CRM Source- Output Timezone
Hi! I’m back after so a long hiatus (probably I’ll write the reason for this later 🤣). As [lazy] Developers, we’re most lik...
How to configure donotreply email using Shared mailboxes in Dynamics 365 CE?
This article explains how to create and configure a Shared Mailbox in Microsoft 365 for sending emails to users in Dynamics 365 CE. It details...
Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries
We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...