We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

Dynamics 365 Customer Service - Overview Video

How to Configure Dynamics 365 Customer Service Copilot: Ask Question

In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…

Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service

The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...

Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service

The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...

Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot

Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...

Get started with the Case Management Agent for Dynamics 365 Customer Service

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...