Integrating PVA with Omnichannel Live Agent -Part 3
Published on:
Learn moreRelated posts
What’s the Deal with RNNs? A Friendly Guide to Predicting Stock Prices with Neural Networks
What is an RNN, and why should I care? An RNN (Recurrent Neural Network) is a type of neural network that’s really good at handling sequential...
Connecting the Dots in Deep Learning
The Evolution of Deep Learning: From FFNs to GPT Deep learning has undergone a remarkable transformation over the past decade. Each new archit...
What is MCP( Model Context protocol) ?
“MCP is how AI stops just talking — and starts doing.” Most AI models are brilliant — but blind to the real world. Model Context Protocol (M...
Exploring NLWeb – Microsoft’s Vision for the Agentic Web
Say hello to the future of the web: NLWeb by Microsoft Imagine talking to a website like you would to an AI assistant. That’s the power of Nat...
From Fiction to Reality: The Journey of AI Innovations
My daughter was reading a story “The Great Automatic Grammatizator” by Roald Dahl—a short story from his 1953 collection. about on...
Integrating PVA with Omnichannel Live Agent: Part-1
PVA implementation - Live agent escalation
Integrating PVA with Omnichannel Live Agent Part-2
PVA implementation - data storage forecast
Integrating PVA with Omnichannel Live Agent -Part 4
Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...
PVA Live agent Escalation- Power automate vs Omnichannel integration
Comparison between PVA Omnichannel integration vs Escalation to Teams using Power Automate