Use Copilot with SharePoint knowledge to serve your customers
Customer Service administrators can easily configure Copilot settings to include an internal knowledge base or SharePoint.
The post Use Copilot with SharePoint knowledge to serve your customers appeared first on Microsoft Dynamics 365 Blog.
Published on:
Learn moreRelated posts
Microsoft 365 & Power Platform Call (Microsoft Speakers) – Community Takeover – August 5th, 2025 – Screenshot Summary
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos I...
Microsoft Copilot (Microsoft 365): Update document sections from new sources
Easily refresh parts of your document using content from other files—without copying and pasting. Copilot keeps your formatting intact while p...
Microsoft Viva: Copilot Analytics – Copilot Studio agent report in Insights enhanced with autonomous agents
Enhancement to Copilot studio agents report (Viva Insights) – 1. Inclusion of agents with “generative” orchestration 2. Auto...
Microsoft Copilot (Microsoft 365): Copilot Chat Tools Control
Tools acts as a lightweight entry point into high-value, task-specific Copilot features and capabilities directly from the prompt box. By sele...
Microsoft Teams: Enhanced privacy and stability for live captions
To improve privacy, when transcription is off, captions will now show only the past five minutes of dialogue instead of the full meeting. If t...
Microsoft 365 Copilot Mobile App: Bottom tabs removal and default land to Chat
Starting early August, Microsoft 365 Copilot mobile app will remove bottom tab navigation, making Copilot Chat the default for users with acce...
Microsoft 365 Copilot Mobile App: Removal of Apps section
Starting early August 2025, the Apps section will be removed from the Microsoft 365 Copilot mobile app’s hamburger menu on iOS and Andro...
Shared Mailboxes and Microsoft 365 Retention Policies
After being asked whether licenses are needed to include shared mailboxes in Microsoft 365 retention policies, I investigated and found that l...
Microsoft Copilot Studio – Analyze business impact of copilot studio agents in Viva Insights advanced insights
We are announcing the ability to Analyze business impact of copilot studio agents in Viva Insights advanced insights in Microsoft Copilot Stud...
Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center
The “Deploy Shifts to your frontline teams at scale” feature in Teams Admin Center will retire on September 5, 2025. After that, a...