AI Builder credits retirement: Prepare to use Copilot Credits

Microsoft is retiring AI Builder credits by November 1, 2026, replacing them with Copilot Credits. Organizations must plan and purchase Copilot Credits before AI Builder credits expire to avoid service interruptions. AI Builder features continue, but licensing and credit management require admin action. What and Why: Microsoft is retiring AI Builder credits and replacing them with Copilot Credits. Organizations using AI Builder must arrange Copilot Credit capacity before their existing AI Builder credit entitlements expire, or sooner if those credits are exhausted, to avoid interruptions.  AI Builder features are not being retired. They will continue to be supported using Copilot Credits, bringing AI Builder and Microsoft Copilot Studio capabilities onto a common credit-based licensing model. When this will happen: November 1, 2025: Sales of AI Builder capacity add-ons ended for new customers. November 1, 2026: AI Builder capacity add-ons reach end of life. Credits from active add-on contracts remain usable until those contracts expire. November 1, 2026: New or renewed eligible Power Platform and Dynamics 365 licenses will no longer include seeded AI Builder credits. Seeded credits included with eligible licenses purchased or renewed before this date remain available through the end of the applicable contract term. November 1, 2026, is not a universal cutoff for existing credits. Your transition deadline depends on when your applicable contracts expire. Rollout Schedule: General Availability (Worldwide, GCC): We will begin rolling out on early November 2026 and expect to complete by early November 2026. Impact on Your Organization: This change affects organizations that use AI Builder credits from capacity add-ons or credits included with eligible Power Platform and Dynamics 365 licenses to run AI Builder features in Power Apps and Power Automate. AI Builder features in Power Apps and Power Automate consume available AI Builder credits first. When those credits are unavailable or exhausted, usage automatically falls back to available Copilot Credits. If neither credit type is available, affected AI Builder runs are blocked, which can interrupt apps, flows, and business processes. AI Builder credits will not automatically convert to Copilot Credits. Consumption rates differ by capability; there is no single conversion ratio. […]

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