WhatsApp Messaging in CRM: Why It Outperforms Email in 2026

In 2026, customer communication expectations have fundamentally changed. Today’s buyers demand instant, conversational, and mobile-friendly interactions, not long email threads they might open hours or even days later. For Dynamics 365 CRM users, this shift is significant. Businesses are moving away from traditional email as the primary CRM channel and adopting WhatsApp CRM integrations like… Read More »

The post WhatsApp Messaging in CRM: Why It Outperforms Email in 2026 first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.