Tech Mahindra and Microsoft enhance patient experiences with intelligent communication capabilities

In my first post after the holiday break, I am excited to announce a collaboration between Tech Mahindra and Microsoft to help enterprises realize the power of intelligent communication solutions.   

Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to rise for a more equal world, future readiness, and value creation. It is a USD 6.5+ billion organization with 150,000+ professionals across 100 countries helping over 1250 global customers, including many Fortune 500 companies.  

This collaboration will bring the strength of both Tech Mahindra and Azure Communication Services to deliver intelligent communication solutions to the Healthcare and Life Sciences industry. With over 400 customers and relationships with 200 health systems across 30 countries, Tech Mahindra has a global reach and a deep understanding of the unique challenges in the Healthcare and Life Sciences industry. Their commitment to innovation is evident in their 15+ global patents, which demonstrate their ability to develop cutting-edge solutions. With more than 30 healthcare and life sciences industry solutions, Tech Mahindra has a broad range of expertise that enables them to deliver customized solutions that address the specific needs of each customer.   

“We at Tech Mahindra, are excited to collaborate with Azure Communication Services to empower enterprise communications capabilities of our Healthcare and Life Sciences customers. Azure Communication Services offers a cloud-based platform to facilitate video calling, voice and text messages. Customers are really looking forward to enhancing patient experience and overall productivity. With our deep domain expertise and Azure Communication Services, we are helping customers reimagine and create transformative communication solutions.” – Mahesh Rajamani, Chief Executive Officer - The HCI Group, Head of Tech Mahindra Healthcare & Life Sciences. 

Through the value derived from intelligent communication capabilities, Tech Mahindra and Microsoft will help healthcare providers streamline communication between care teams, patients, and their families, enabling improved patient outcomes, increased patient satisfaction, and better overall healthcare management. With Azure Communication Services, this includes capabilities such as secure messaging, video conferencing, and voice calling, all of which can be directly built into existing healthcare systems.   

“We're thrilled to partner with Microsoft to bring Azure Communication Services to the forefront of healthcare communication! This collaboration empowers Tech Mahindra to deliver a game-changing experience for patients and providers. By combining Tech Mahindra's healthcare expertise with the scalability, security, and patient-centric design of Azure Communication Services, we're transforming the way healthcare connects and thrives toward a more connected and efficient healthcare ecosystem.” – Amit Kaistha, Global Head – Microsoft Business. 

Tech Mahindra's Azure Center of Excellence (CoE) is a testament to their longstanding partnership with Microsoft, which spans over 18 years. With over 2500 full-time employees dedicated to the CoE, Tech Mahindra has built an impressive team of experts who are well-versed in the latest Azure technologies and solutions. In addition, the CoE boasts over 1000 accredited associates, who have undergone rigorous training and certification to ensure they have the skills and knowledge needed to deliver world-class solutions to their clients.   

“In Healthcare, communication with patients is very critical and care providers are really looking to enhance this experience. The use of cutting-edge technologies is a must for exceptional customer experience and Azure Communication Services offers a competent cloud-based platform to achieve this. Tech Mahindra has been at the forefront of driving innovation and delivering exceptional solutions and we are excited to partner with Microsoft to bring Azure Communication Services to our healthcare customers.” – Dinesh Kumar, Vice President – Growth Office (Healthcare and Life Sciences), Tech Mahindra.  

Welcome Tech Mahindra to our Global System Integrator community of experts on all things Azure Communication Services alongside TCS, Capgemini, HCLTech and Wipro. We are thrilled to work with you!  

Contact your Microsoft representative to learn about how Tech Mahindra and Azure Communication Services can help you communicate, serve, and engage with your customers and patients.    

Learn more about Azure Communication Services   

Learn more about Tech Mahindra