Robotic Process Automation with Power Automate | How we built it: Xerox
Use Microsoft's Power Automate with robotic process automation, or RPA, to extensively automate everyday manual business processes. Xerox and their internal community of citizen developers are using this homegrown expertise to launch a rich catalog of unattended bots as a service to their customers.
Shivani Agarwal, Director of Process Automation at Xerox, joins Jeremy Chapman to share how Xerox is using RPA with Microsoft’s Power Automate. See how everyday business users are driving process automation, the sheer breadth of what they're using automation for, and how it's enabled a new revenue stream for the company.
► QUICK LINKS:
00:00 - Introduction
02:05 - Automation example by citizen developer
02:57 - See how it runs
04:34 - Transition from Softomotive & using Power Platform
08:11 - Xerox’s automation center of excellence
09:43 - Walk through example of RPA bot services
12:23 - Wrap up
► Link References:
Learn more about what Xerox is doing and view their RPA services at https://www.Xerox.com/RPA
For more about RPA, visit https://www.PowerAutomate.com
► Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Join us on the Microsoft Tech Community: https://techcommunity.microsoft.com/t5/microsoft-mechanics-blog/bg-p/MicrosoftMechanicsBlog
Watch or listen via podcast here: https://microsoftmechanics.libsyn.com/website
► Keep getting this insider knowledge, join us on social:
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Published on:
Learn more
Made for tech enthusiasts and IT professionals. Expanded coverage of your favorite technologies across Microsoft; including Office, Azure, Windows and Data Platforms. We'll even bring you broader topics such as device innovation with Surface, machine learning, and predictive analytics.
Related posts
Fixing the “Only 1 of 2 keys provided for lookup, provide keys for dataAreaId, ProjectID / Not found” Error in Power Automate (Fin & Ops Apps)
Recently, while working with the Projects table from a Finance & Operations (F&O) environment, we ran into an error while using the Ge...
Rules of Engagement: How Plugins, Workflows, and Power Automate Coexist in the Execution Pipeline
Understanding how the three automation engines interact—Plugins, Classic Workflows, and Power Automate—is essential for designing predictable,...
Power Automate: Fixing the ‘ChildFlowNeverPublished’ Error
While trying to enable one of the cloud flows from a managed solution I had installed, I encountered the following error: “{“erro...
Power Automate – Information regarding the end of support for Document Automation Toolkit
On November 15, 2025, the Document Automation Toolkitfeature in Power Automate reached of support. How does this affect me? Makers will no lon...
AI Agent Security: Applying Presume Breach and Least Privilege in Microsoft Copilot Studio & Power Automate
AI-backed tools are powerful and easy to develop. Give an agent access and clear instructions, and in many cases, it can just do the job. Howe...
Power Automate – Enable process mining integration in process map
We are announcing the ability to enable process mining integration in process map in Power Automate. This feature will reach general availabil...
How to Automate Image Descriptions with AI Builder in Power Automate
In today’s fast-paced digital world, automating repetitive tasks not only saves time but also significantly improves productivity. Microsoft n...
How to Identify and Update Power Automate HTTP Request Trigger Flows Before November 2025
Few weeks back, while working on one of our Power Automate flows, we noticed a banner warning on the HTTP Request trigger step. Microsoft has ...
Power Automate – HTTP and Teams webhook trigger flows are moving to new URLs
As of August 2025, Power Automate flows and Agent flows (Copilot Studio) with HTTP triggers or Teams Webhook triggers that have logic.azure.co...
How to Automate Document Signing with DocuSign in Power Automate
Introduction In an earlier Inogic post, “Streamlining E-Signatures in Multi-Step Forms with Power Pages and DocuSign Integration”, Our previou...