Expanding SMS capabilities in Dynamics 365 Contact Center 

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes. These capabilities significantly expand our global SMS footprint. Moreover, they provide businesses with more flexibility and control over how they engage with customers through real-time, two-way messaging.  SMS mobile numbers  With the introduction of SMS mobile numbers, ACS-based SMS in Contact […]

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