Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!
You have invested a lot of time, effort and money to gain clients for your business. You probably marketed your business and used multiple branding strategies to attract clients. Therefore, it only makes sense to focus on customer retention. Invespcro’s study states that companies who increase customer retention activities by 5% increase their profits by… Read More »
The post Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM! first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.
Published on:
Learn moreRelated posts
Why Plugin Depth Matters in Dynamics CRM
Plugin development in Dynamics CRM is one of the most advanced and intricate components, requiring deep expertise in the platform's event pipe...
Debunking: Dynamics CRM Destination – How Text Lookup Works
When we want to push data to Dataverse/Dynamics CRM using SSIS – KingswaySoft, usually there are relationships (lookup) that we need to ...
Understanding Activity Party Types in Dynamics 365 CE
Dynamics 365 Customer Engagement features 11 unique activity party types, identified by specific integer values in the ActivityParty.Participa...
Debunking: KingswaySoft Dynamics CRM Source- Output Timezone
Hi! I’m back after so a long hiatus (probably I’ll write the reason for this later 🤣). As [lazy] Developers, we’re most lik...
How to configure donotreply email using Shared mailboxes in Dynamics 365 CE?
This article explains how to create and configure a Shared Mailbox in Microsoft 365 for sending emails to users in Dynamics 365 CE. It details...
Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint
Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses an...
{How to} become MCT Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement step by step instructions
Hello Everyone,Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or P...
Default Value vs. Current Value in Dynamics 365 CE: Key Differences
In Dynamics 365 CE (Customer Engagement), environment variables are used to manage configuration settings for solutions. When dealing with env...
How to Write and Understand a Dynamics CRM Plugin
Here’s a sample plugin code in Dynamics CRM written in C#, along with a detailed explanation of each line. This plugin will update the "...
Dynamics 365 CE Solution Import Failed in Azure DevOps Pipelines
Got the below error while importing Dynamics CRM Solution via Azure DevOps Pipeline. 2024-12-18T23:14:20.4630775Z ]2024-12-18T23:14:20.74...