Trigger post-call actions using caller hang-up events 

In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – logging outcomes, updating systems, triggering workflows, and ensuring compliance. Yet today, post-call actions are often delayed, inconsistent, or dependent on manual or external processes.  With caller hang-up event support in Dynamics 365 Contact Center and Copilot Studio, we are changing that.

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