Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024
Most organizations find it’s no longer good enough to just measure successful service engagements solely on whether a customer issue is resolved. Instead, they aim to deliver personalized, fast service experiences at every touchpoint through all engagement channels.
The post Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 appeared first on Microsoft Dynamics 365 Blog.
