Microsoft Dynamics 365 & Power Platform Posts

Article

Dynamics 365 Project Operations: Analyze project plans with what-if scenarios

What if scenario modeling enables you to simulate changes to a project plan and evaluate their impact before committing to them. Available for...

M365 Admin 3 days ago 4

Article

Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-re...

M365 Admin 3 days ago 2

Article

Tools are building blocks that let your agent interact with external systems. Tools expand what your agent can do, and your agent can perform ...

M365 Admin 3 days ago 2

Article

Bullseye routing with user groups enables a tiered assignment strategy that automatically expands the pool of eligible representatives as conv...

M365 Admin 3 days ago 2

Article

Service representatives can reroute a live voice or messaging conversation when they realize they aren’t the right person to help. The r...

M365 Admin 3 days ago 2

Article

Gain visibility into AI interactions, conversation trends, and customer engagement Measure self-service effectiveness through containment, es...

M365 Admin 3 days ago 2

Article

Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foun...

M365 Admin 3 days ago 2

Article

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

M365 Admin 3 days ago 2

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 3 days ago 1

Spotify

Host Sowbhagya Suresh shares some of the latest news and cutting-edge research from across Microsoft—from understanding the challenges facing ...

Microsoft Research Podcast 3 days ago 2

Previous Next

Get the latest Dynamics 365 and Power Platform content in your inbox

A curated digest of community blogs, product news, videos, and podcasts — delivered without the noise.

Weekly updates Unsubscribe anytime Fresh community picks