Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...
Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...
AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...
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