In 2024, I wrote a script explaining how to report details of Teams online meetings, including participants. Now someone wants to report singl...
Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community before, how to display “Sen...
Azure Data Studio retired on February 28, 2026. The recommended path forward is Visual Studio Code with the MSSQL extension. If you used ADS d...
Expense Agent in Dynamics 365 Business Central is an AI-powered solution designed to simplify how employees capture, submit, and manage expens...
Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...
Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...
AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...
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