Microsoft Dynamics 365 & Power Platform Posts

Microsoft Dynamics 365 Customer Experience Analyst : Configure work assignment

Work Assignment in Dynamics 365 ensures that incoming records—such as leads, opportunities, or cases—are automatically distributed to the righ...

Dynamics 365 Business Central: Search for duplicate contacts (automatic and manual)

Hi, Reades.Last week we briefly discussed how to merge duplicate records (customers, vendors, or contacts) in Business Cenral. More details: M...

Event Registration Cancellation Form Styling in Customer Insights - Journeys

The much awaited ‘Event registration cancellation’ feature for Customer Insights - Journeys is here which means organizers and attendees canc...

Fixed – Flow not getting triggered / incorrect callback registration record (Power Automate / Dataverse)

Recently, we faced an interesting issue, where we updated an existing flow in our Dev, basically we removed the Filter Rows condition and depl...

Copilot Adoption That Actually Works

Advanced Dungeons & Dynamics 365 Episode 30: Collection Letters

We need to talk about... Dynamics 365 Sales... Sales Qualification Agents

Next in my blog, I wanted to talk about a new feature which is part of the recent release wave for 2025. The Sales Qualification Agent...