We need to talk about... Dynamics 365... Dynamics 365 Contact Centre Agent Experience
Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...
Today, I continue my series of posts on everything Dynamics 365 Contact Centre, where I will cover some of the initial configuration...
You can now reference an Excel file when you create a slide with Copilot for PowerPoint. Product PowerPoint Release phase General Availability...
Select the Suggestions tab within the Copilot summary at the top of a Word document for suggestions on improving the content of the document. ...
You can now reference a PDF file when you create a slide with Copilot in PowerPoint. Product PowerPoint Release phase General Availability Rel...
The document snapshot helps the user focus faster by surfacing the most important information for them based on their personal context. Produc...
When multiple camera views are enabled in Teams Rooms on Windows, the preview video on the front-of-room display and the camera settings dialo...
For professionals who are using Bing Maps/Azure Maps with Dynamics 365 CRM for Geo-Mapping, you already know how useful it is for visualizing ...
This blog draft gives an overview of updates to access and learn from report data via Copilot.
Wouldn’t it be great if your custom agent could do more than answer questions? If it could actually help customers resolve their issues withou...
Office 365 for IT Pros (2026 edition), the 12th in an eBook series going back to May 2015, is now available. Covering all the essential aspect...
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