Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions
We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing i...
Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing i...
Project Manager agent (PMA) is now available in all shared premium plans to enhance planning and execution. Key updates include broader availa...
Microsoft 365 Copilot will retire the Visual Creator agent in Copilot Chat by late July 2025. Users can continue generating images in Copilot ...
AI Notes in Microsoft Teams chats will be removed from public preview by the end of June 2025. Users will no longer see the AI Notes entry poi...
Let us continue the omnichannel configuration for live agent transfer from PVA from the previous post. Now lets add the PVA bot in Add bot sec...
Azure has a range of offerings used by educational institutions across the globe. This guide will provide an overview of Azure Lab Services, h...
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to in...
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