Microsoft Power Virtual Agent: Latest updates

Power Platform – June 2024– Screenshot Summary

Community Call Highlights   Quicklinks: Power Platform Community: Power Apps Power Automate Power BI Power Virtual Agents Power Pages M365 Pla...

{Omnichannel} Automatically pause, resume call recording and transcription

This post delves into an interesting preview feature within Omnichannel that facilitates the automatic pausing and resuming of call recording ...

Resizing the Omnichannel Communication Panel | Dynamics 365 Customer Service

If you're looking for ways to improve the customer service experience within Microsoft's Dynamics 365 Omnichannel, resizing the communication ...

Copilot Studio – Hide Fields in Adaptive Cards

I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously known as Power Virtual Agents!) In this post...

Teams Room Windows: Simplified Device Registration Process for Microsoft Teams Rooms Pro Management Portal

If you're an IT admin struggling with the device registration process for Windows-based Teams Rooms devices, you're in luck. Microsoft has str...

CoE Power Chat session on Apr 6

The CoE Power Chat session, scheduled for April 6th, unfortunately did not go according to plan. Despite 12 registrations, nobody was in atten...

Episode 324 – Have your cake and it eat too with VMSS Flex

In Episode 324, Ben and Scott discuss the complexities of using ChatGPT, as it may not always lead to the desired code snippets. They then pro...