Unified Routing – Agent Capacity / Availability Issues
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...
Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
Whilst using Microsoft’s Dynamics 365 Contact Center, Unified Routing is used to route conversations to agents. A process which needs to lever...
This video tutorial offers a brief but informative guide on how to effortlessly create a virtual machine offer for the marketplace. With just ...
The One Dynamics, One Platform initiative by Microsoft has paved the way for the integration of D365 Finance and Operations suite with the Pow...
If you're creating chatbots using Power Virtual Agents, you might run into a roadblock when it comes to using languages that are not supported...
If you're looking to streamline your chatbot testing process, the PVA Test Framework for Power Virtual Agents is an essential resource. This s...
Microsoft Graph Virtual Appointment API is an essential tool for developers looking to programmatically create and manage Virtual Appointments...
This article describes different options to implement the ChatGPT (gpt-35-turbo) model of Azure OpenAI in Microsoft Teams. The post Deploy you...
This article describes different options to implement the ChatGPT (gpt-35-turbo) model of Azure OpenAI in Microsoft Teams. The post Deploy you...
If you're a user of Microsoft Teams' virtual appointment feature, you'll be glad to know that a premium analytics and reporting solution is no...
The #PowerPlatform Virtual Happy Hour for March delves into the wider world of the Power Platform. Although Dataverse is an essential aspect o...