Microsoft Power Virtual Agent: Latest updates

Unlock the power of record routing with real-time analytics

Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...

{Do you know} View recently accessed knowledge articles for case on Dynamics 365 Omnichannel

In this post, Malla Reddy Gurram (@UK365GUY) shares insights on a new feature available in Dynamics 365 Omnichannel. Specifically, he highligh...

Microsoft Mesh is now Generally Available! 

Microsoft Mesh and Mesh in Teams (Immersive Spaces) are two innovative solutions that bring virtual connections to life and enable people to c...

Immersive spaces available for General Availability

The article highlights how Microsoft Teams is making it easier for people to build relationships by introducing Mesh into their virtual meetin...

Omnichannel for Customer Service – Complex Conversation Routing

Microsoft's Omnichannel for Customer Service allows a single agent to handle conversations from multiple channels. Unified Routing is used to ...

18 Incredible Power BI Dashboard Examples

If you're looking for inspiration for your Power BI dashboards, this post has got you covered. Here you'll find a curated list of 18 incredibl...

Omnichannel for Customer Service – Rejecting or missing notifications

When a conversation starts in Microsoft Omnichannel for Customer Service app the agent typically sees a notification including the ability to ...

Microsoft Intelligent Data Platform | Real-world Demo

We're all trying to work faster and smarter to solve today's data-driven challenges. Microsoft's Intelligent Data Platform can help by removin...