Power Platform Articles

Dive into the world of low-code development and automation with our curated collection of Microsoft Power Platform blogs. Stay informed about the latest updates, tips, and best practices to unleash the full potential of Power Platform for building custom solutions, automating workflows, and driving digital transformation.

Page 219 of 3112

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Dynamics 365 Customer Service – Add knowledge citations to case resolution

We are announcing the ability to include knowledge citations in agent-drafted resolution emails in Dynamics 365 Customer Service. This feature...

M365 Admin 4 months ago 1

Article

Dynamics 365 Contact Center – Use average wait time diagnostics to get wait-time predictions

We are announcing the ability to use average wait time diagnostics to get wait-time predictions in Dynamics 365 Contact Center. This feature w...

M365 Admin 4 months ago 7

Article

Microsoft Copilot Studio – Voice Agent Evaluation

We are announcing the ability to evaluate voice agents by assessing spoken interactions through their text representations in Microsoft Copilo...

M365 Admin 4 months ago 2

Article

Dynamics 365 Contact Center – Pinned contacts and queues during consult and transfer

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 4 months ago 6

Article

Power Automate – Analyze your processes in the process intelligence experience

We are announcing the ability to analyze your processes in the process intelligence experience in Power Automate. This feature will reach gene...

M365 Admin 4 months ago 1

Article

Dynamics 365 Contact Center – Average wait time in messaging API channels

We are announcing the ability to utilize average wait time in messaging API channels in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 4 months ago 3

Article

Dynamics 365 Contact Center – Track segment-level metrics across queues

We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general ava...

M365 Admin 4 months ago 1

Article

Microsoft Copilot Studio – Add SharePoint lists as a knowledge source

We are announcing the ability to add SharePoint lists as a knowledge source in Microsoft Copilot Studio. This feature will reach general avail...

M365 Admin 4 months ago 3

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Dynamics 365 Customer Insights – Journeys – Set message expirations to keep communication relevant

We are announcing the ability to set message expirations to keep communication relevant in Dynamics 365 Customer Insights – Journeys. Th...

M365 Admin 4 months ago 3

Article

Power Pages – Support for Power BI Embed Token v2 for Power Pages

We are announcing the ability to utilize Power BI Embed Token v2 for Power Pages. This feature will reach general availability on May 30, 2026...

M365 Admin 4 months ago 8

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