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Microsoft Contact Center Intelligence: Universal connector for self-service omnichannel agents

Bring Microsoft AI to the contact center platform of your choice with the Universal Connector. Organizations can now integrate Microsoft self-...

From one prompt to a governed Dataverse app: the Dataverse plugin lands in Copilot Cowork

The Microsoft Dataverse plugin for Copilot Cowork turns a plain-language request into real Dataverse tables, sample data and a published app, ...

PostgreSQL to SQL Field Notes: Operational Statistics

Welcome to SQL First, welcome to SQL! You’re going to like this. I’ve said this before, but it’s still true: upgrading from ...

Environment Variables in Power Automate

Environment variables let you store values that may be different in each environment instead of hard coding those values directly inside your ...

The GitHub Copilot harness in Copilot Studio is now the Microsoft Copilot harness

See how the Microsoft Copilot harness is helping Copilot Studio makers build more capable, reliable agents for complex business challenges. Th...

Dynamics 365 CRM Skills: When to Use Native Copilot Before Custom Agents

A sales director asks for an AI agent that can identify stalled opportunities across several business units. It sounds like a reasonable devel...

Microsoft Copilot harness in Foundry Agent Service | Demo