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Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions

We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 5 months ago 7

Article

We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...

M365 Admin 5 months ago 4

Article

We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...

M365 Admin 5 months ago 4

Article

We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 5 months ago 5

Article

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

M365 Admin 5 months ago 4

Article

We are introducing the ability to control Power Pages components using client APIs in Power Pages. This feature will reach general availabilit...

M365 Admin 5 months ago 4

Article

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...

M365 Admin 5 months ago 3

Article

We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will re...

M365 Admin 5 months ago 2

Article

We are announcing the ability to enable secure server-side logic in Power Pages. This feature will reach general availability on April 30, 202...

M365 Admin 5 months ago 3

Article

We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will...

M365 Admin 5 months ago 6

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