Dataverse

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Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio

Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...

Power Virtual Agents - Blog 4 months ago 14

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Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Microsoft Dynamics 365 Blog 4 months ago 11

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Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Microsoft Dynamics 365 Blog 4 months ago 12

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AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 17

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Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Dynamics 365 Musings 4 months ago 17

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You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 4 months ago 14

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In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...

Soluzione : Software Development Company | Microsoft Gold Partner 4 months ago 16

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We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach general availability on May 22, 2026. How d...

M365 Admin 4 months ago 6

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We are introducing a faster, more intuitive search experience in Power Apps grid filters and lookup fields. This update replaces the legacy se...

M365 Admin 4 months ago 4

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Password resets via Teams Pro Management Portal may cause Teams Rooms devices to fail sign-in due to a forced password change prompt they cann...

M365 Admin 4 months ago 1

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