Microsoft Power Virtual Agent: Latest Copilot Studio

Power Apps Developer Plan Retiring? Convert Dev Env to Managed 2026

Spot What Matters Fast: Card Colour Is Now in Kanban Board for Dynamics 365

“See how Sales and Customer Service teams use coloured cards to find hot leads, urgent cases and big deals the moment they open the board.” Yo...

Business Central Customisation Strategy: Build for Fit, Scale, and Easier Upgrades

Introduction A sales order takes three extra steps because the system doesn’t match the way your team works. Adding a custom field may seem li...

Upgrade-Safe Business Central Extensions That Reduce Update Risk

Introduction A Business Central update can turn a small customization into a costly repair if the extension depends on fragile assumptions. A ...

Episode 5.6: Migration Assessment Framework | Turning Inventory into a Migration Plan

Dynamics 365 Contact Center: Unified routing – Use overflow actions to protect customer experience for direct inward calls

Overflow for direct inward dialing leverages conversation orchestration to detect key direct inward dialing-related events—such as the represe...

Dynamics 365 Contact Center: Workforce engagement management – Manage overnight shifts as a single continuous schedule

Supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Shift...

AI Weekly: Copilot Code Enters Public Frontier

Copilot Code enters public Frontier, PowerPoint gets interactive slides, Claude Duet arrives, and the week brings more business plugins, reusa...

How Microsoft Is Putting Europe in Control of Its AI Future | Satya Nadella on Sovereign Cloud