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TMC Global: A New Kind of Microsoft CRM Partner

TL;DR TMC Global launched in July 2026 as the parent organization for three of the most established Microsoft practices in the channel: Techno...

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Which AI Layer Should Own the Work in Microsoft Dynamics 365 CE/CRM: Native D365 Agents, Copilot Cowork, or Copilot Studio

A team asks for an AI agent to prepare account briefings. Another wants an agent to qualify leads. A third needs to automate an approval proce...

What is a connection reference in Power Automate?

A connection stores credentials; a connection reference is a named pointer to one, living inside a solution.

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Dynamics 365 Ongoing Support: Preventing CRM Drift After Go‑Live

Your Microsoft Dynamics 365 system is live. The implementation is complete. On paper, everything looks successful. And yet—six months later—so...

Stop Shipping Microsoft’s Colors: Modern Theming for Model-Driven Apps

Two weeks ago we built the Deal Desk app. It worked. And then came the feedback that always comes, usually from someone in marketing: "Great. ...

Dynamics 365 CRM Notifications: How to Get the Right Alert to the Right User!

During Dynamics 365 implementations, one recurring challenge is not creating alerts, but making sure users actually notice and act on them. A ...