Next in my blog, I am going to cover a topic that has come up a number of times in recent conversations with clients.....Microsoft...
Starting late October to November 2025, Microsoft will require admin consent for third-party apps accessing Exchange and Teams content via Mic...
We are announcing the ability to update system jobs retention policy from environment settings in Microsoft Dataverse. This feature will reach...
We are announcing the ability to use pre-connection audio checks to allow preheating for devices and signaling a representative via an audible...
We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage survey...
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...
We are announcing the ability to access insights on opportunity while working on emails in Outlook in Microsoft 365 Copilot for Sales. This fe...
We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center....
We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach gener...
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