Microsoft Dynamics 365 & Power Platform Posts

Copilot Studio Evals: A Practical Guide to Testing AI Agents

Today we will look at how to use Evals in Microsoft Copilot Studio. We will first build a basic agent, give it some simple knowledge, and then...

AI, Shipping Faster, and the Future of Distribution

Why Time & Material Billing Stops Reflecting the Job

Time and material billing is usually treated like the cleanest part of a service operation. A work order gets completed, the technician logs t...

CRM Software Has an AI Follow-Through Problem

Many companies have moved quickly to add AI to their CRM software strategy. Far fewer have changed how sales, marketing, and customer service ...

How Effective Governance Brings Structure to a Growing Power Platform Environment

Dynamics 365 rarely stays confined to the application it was originally deployed for. Finance teams build Power Apps around ERP processes. Ope...

How Dynamics 365 Activate Makes Leaving Salesforce Easier

Most companies don't wake up one morning and decide to replace their CRM. In fact, many stay with a system long after they've started question...

Copilot Skills Explained: How to Build and Use Them (Beginner Tutorial)