Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing

We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reac...

M365 Admin 9 months ago 15

Article

We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature wi...

M365 Admin 9 months ago 16

Article

As AI agents become deeply embedded in enterprise ecosystems, they are evolving beyond simple tools or workflows into a digital workforce. The...

M365 Admin 9 months ago 11

Article

We are adding support for sort by flag status, flag due date and flag start date. Product Outlook Release phase General Availability Release d...

M365 Admin 9 months ago 8

Article

Use the Drafts quick view to easily find, edit, and send draft messages. Product Microsoft Teams Release phase General Availability, Targeted ...

M365 Admin 9 months ago 8

Article

Users can now schedule meetings directly from chat or by clicking “Schedule with Copilot” in the UI. Simply ask Copilot to schedul...

M365 Admin 9 months ago 12

Article

We are updating private channels to use a shared mailbox, similar to shared channels, instead of messages being stored in each user’s ma...

M365 Admin 9 months ago 17

Article

Enhancing the Engage Events experience with additional capabilities such as Broadcast for large scale produced events, Meetings based Events. ...

M365 Admin 9 months ago 14

Article

We’re excited to announce that MODIS (Microsoft Organizational Data Ingestion System) is now available in the GCC-Moderate (GCC-M) environment...

M365 Admin 9 months ago 19

Article

We’re enhancing Activity Explorer to provide greater visibility into sensitive data flagged in Exchange Online. Previously, only the mes...

M365 Admin 9 months ago 11

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