Microsoft Dynamics 365 & Power Platform Posts

Episode O9: Healthcare Use Case: Patient, Provider, Diagnosis, and Outcome | Modern Data, AI &

Business Central 2026 release wave 2 (BC29): Check records for uncommitted changes (Added the IsDirty property to the Record API)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Microsoft Copilot (Microsoft 365): Local inferencing

Local inferencing expands Microsoft Copilot’s sovereign controls by enabling AI inferencing for supported Copilot interactions to occur within...

Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria

Criteria questions can now use knowledge sources to help evaluate customer interactions. This allows organizations to ground evaluation criter...

Microsoft Viva: Ability for leaders to publish Power BI reports

Microsoft Viva Insights is extending its report publishing capabilities from analysts to leader personas such as Chief Officers, Managers and ...

Dynamics 365 Customer Service: Detailed quality evaluation score breakdown

Evaluation details now include a scoring breakdown at the overall, section, and question level. Users can see how the final evaluation score w...

Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria

Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instea...

Dynamics 365 Customer Service: Inactivate quality evaluation records

Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting. Inactive evaluations are pres...

Microsoft Teams: Granular Conditional Access for Teams meetings

Granular Conditional Access for Teams meetings gives organizations greater control over access to sensitive meetings. Administrators can apply...